Manager On Duty

Position Title: Front Desk MOD (Manager on Duty)

Accountable To Kim Jesch - Sales Lead, Member Services Manager & Fitness Advisor

Overview of General Responsibilities

The Front Desk MOD is the lead contact for all members, guests, prospects, and employees when other managers are absent. The MOD is responsible for all operations of the facility and ensures we provide outstanding customer experience and maintain appropriate facility standards according to the 212 Fitness expectations. The Front Desk MOD is also responsible for all duties accompanying the Front Desk attendant position.

Specific Responsibilities include, but are not limited to the following:

· When no membership reps are present be able to tour and complete the membership process.

· Answers and directs all incoming phone calls.

· Fields all member complaints and concerns.

· Perform opening and closing procedures for the club if assigned those shifts, responsible for keeping member services desk clean, neat, and orderly.

· Attends scheduled departmental meetings and bi-monthly managers' meetings.

· Be willing to help as needed in housekeeping to ensure the club is kept up to our cleaning standards.

· Maintains professionalism when not assisting members; avoids eating, reading, internet surfing, or any other activities that are not work-related.

· Creates the “First Impression.”

Qualities and Expectations

· Excellent verbal, written communication, and listening skills

· Extremely organized with the ability to manage multiple tasks and due dates

· Ability to thrive in a fast-paced work environment with multiple priorities and multiple personality types

· Taking critical feedback effectively, always looking for ways to improve 212 Fitness

· Self-motivated

· Passion for the fitness and health industry

· The ability to hold others accountable for their job duties

Hourly Position-

Regular working hours Monday-Friday, requires evening and weekend hours as needed. Free gym membership with club benefits and club discounts will apply.

Benefits package available included below:

· Health Coverage (min. 15 hours per week)

· Dental

· Vision

· 401k (after 1000 hours worked)

· Accident

· Short-term Disability

· Vacation Pay (Full-time only)

· Holiday Pay (Full-time only)

Approvals and Acceptance

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at the GM’s discretion. By signing below, the employee agrees that he/she has received and read the job expectations outlined above. The employee has reviewed these duties with his/her manager and has had any questions or concerns satisfactorily answered. This job description is not to be interpreted as an employment agreement.