Frequently Asked Questions

Updated: September 2025

How do I freeze my membership?

Freezing your membership for travel, family emergency or seasonal lack of use is an option! Simply fill out the form on this page to get started >> FREEZE MY MEMBERSHIP

How Do I cancel my membership?

We’re sorry to see you go! To get started on this form head to this page >> CANCEL MY MEMBERSHIP If you have a recurring service you’d like to cancel, tap here >> RECURRING SERVICE CANCEL

Do you accept silver sneakers?

212 Fitness does not currently accept Silver Sneakers or provide their programming. We do however have a senior membership and senior oriented programming! Learn more here >> 212 SENIORS

Can I bring guests to 212 fitness?

Yes! Guests are welcome anytime.

Do I have to be a member to personal train?

Yes. Some exceptions can be made but are rare.

Do I have to be a member to use the spa?

No, the 212 Spa is open to the public! Learn more here >> 212 SPA

Do You have a health/nutrition coach on site?

We do not currently have a health/nutrition coach on site. Many of our trainers have extra training in nutrition, speaking with one of them may be a great option.

can i try group fitness or use the facility for free?

If you’ve never been here before then you’re welcome to book a tour and be a member for the day. This means having access to group ex amenities and the entire fitness floor. After your trial you’re welcome to join, Exceptions include open house events and special offers.

CONTACT US

If you have any questions not listed here, please contact 212fitnessclub.com Customer Support as follows:

Email: hello@212fitnessclub.com